Terms of service
Last updated 15 November 2026.
These terms apply when you book Tidewell Plumbing & Gas (ABN 00 000 000 000, Licence 000000C) for plumbing or gas work.
Quotes and prices
Every job is quoted as a fixed price before work starts, and quotes are valid for 30 days. "From" prices on this site are starting points; your quote is the price you pay. All prices include GST. If we find something the quote didn't cover, we stop and ask before doing extra work.
Call-out fees
There's no call-out fee for weekday jobs in our service area between 7am and 5pm. After-hours call-outs are $149, taken off the bill if you go ahead with the job.
Payment
Payment is due on completion by card or bank transfer. Larger jobs may need a deposit, which the quote will state.
Cancelling
You can cancel or move a booking for free up to 2 hours before we're due. If we arrive and can't get access, the call-out fee may apply.
Our guarantee
Our workmanship is guaranteed for 2 years. Parts we supply carry the manufacturer's warranty. None of this limits your rights under the Australian Consumer Law.
Questions
Call (02) 5550 4821 or email hello@tidewellplumbing.com.au.