Hot water back on, usually the same day
We repair what's worth repairing and replace what isn't. Gas, electric, solar and heat pump, with the rebate paperwork done for you.
What to expect
We'll ask the brand and age of your unit on the phone so we can bring the right parts or a replacement. A straight swap takes two to three hours. We isolate the water and power, so plan for the house to be without hot water during that time.
What you get
- Diagnosis of the fault and an honest repair-or-replace call
- Supply and install of the new unit if needed
- Removal and disposal of the old tank
- Compliance certificate emailed the same day
- Help with heat pump rebate forms
How it works
- Tell us the brand and age of your unit
- We diagnose and quote a fixed price
- We repair or replace, usually same day
- Certificate and warranty details sent to you
What customers say
Our hot water died on a Sunday night. Matt was here by 8am Monday with a new unit and had it running before I left for work. Price was exactly what he quoted.
Swapped our old electric tank for a heat pump and walked us through the rebate paperwork. We're already seeing it on the power bill.
Licensed plumber, drainer and gasfitter, Licence 000000C. Insured to $20 million.
Why Tidewell for hot water systems
We carry the common units on the van, so a replacement is often done in one visit rather than two.
How pricing works
Service and diagnosis from $165. Replacements are quoted as one fixed price, unit and labour included.
Questions about hot water systems
Repair or replace?
If your unit is under 8 years old and the tank isn't leaking, a repair usually makes sense. We'll tell you straight if it doesn't.
Can you install a heat pump?
Yes. We install the main brands and lodge the rebate paperwork, which can take a good chunk off the price.
My tank is leaking from the bottom. What do I do?
Turn off the cold water valve at the top of the tank and switch off the power or gas, then call us. A leaking tank can't be repaired.
Need hot water systems sorted?
Send the form and we'll call you back within the hour, or ring (02) 5550 4821 now.